Although we understand that Every of our awarded entries totally deserved their put for the finals ceremony, we usually like returning and seeing their new achievements and initiatives. This time we've been thrilled to speak about last yr's gold winner in Environmental Sustainability Programme classification - RECAPP. An advanced version of its cellular app, RECAPP two.0 is introduced, which allows consumers to trace and measure their recycling endeavours and their positive influence on the surroundings. RECAPP two.0 has an expanded reward marketplace with additional categories, and there is an optional premium services for precedence collection, paper recycling, double reward points, and no cost recycling containers.
The transformation of RAKEZ’s company lifestyle started with a straightforward issue that led into the formation of its whole CX foundation: What's RAKEZ’s intent?
As we more cement our place as a regional chief with our customers at heart, we shall continue to eliminate barriers, encourage loyalty and greatly enhance experience each individual step of just how.”
These independently judged awards will showcase the businesses actually obtaining customer experience correct throughout the Gulf location
From the winners of the corporation and Business leader with the yr classification for each sector, just one will obtain the prestigious accolade of overall:
Obviously, CX innovation would not be doable with no electronic transformation. RAKEZ released Portal 360 and digitised the important journeys of its customers.
Our more info Reason to Enhance Everyday living has continued to travel us forward together this journey and whilst You can find Considerably to be pleased with, we realise You can find a lot more to perform ahead.”
, celebrating its 25th anniversary this 12 months, marked the ninth version of the Gulf Business Awards on November 23 in Dubai, to honour and applaud regional business excellence.
Today, Al Ghurair Expense continues to build on its enduring sixty+ calendar year legacy, guided by its reason: ‘Improving Daily life’, because it strives to facilitate significant and sustainable modify over the communities within which it operates.
There's been resistance to start with, which is ordinary, given that there are actually A number of that essential additional understanding on how this can insert benefit to our business.
Workers engagement is rising. We're satisfied to find out that a lot more workers are sharing their Suggestions/initiatives in the direction of enhancing the experience we offer to our customers.
Dubai Municipality taking sustainability to the subsequent level! Don't just did they get home a shiny silver trophy while in the green structures category previous year, but Additionally they released an impressive Clever Inspection Programme. This plan automates all checking functions linked to the ecosystem, wellness, basic safety, and food security, rendering it easier to be sure compliance with Intercontinental requirements. It optimises time, hard work, and expenditures while improving environmental motivation between facility and project proprietors.
In the meantime consultancy KPMG has also created a ‘six-pillar’ design to offer a specific definition of the sort of psychological end result A prosperous customer experience needs to deliver. These incorporate:
The 2nd award, ‘Speak to Centre in the year’ also went to Ejadah for building its Make contact with center remarkably productive and industry primary in delivering Remarkable provider to customers.